Terms of Service

These Terms of Service ("Terms") govern access to and use of the CrunchJunkie platform (app.crunchjunkie.io) and associated services ("Service"), operated by Tiki-Taka Media GmbH, Curschmannstraße 9, 20251 Hamburg, Germany ("CrunchJunkie", "we", "us"). By creating an account or using the Service, you ("Customer") agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation. These Terms apply together with our Privacy Policy and, for business customers, our Data Processing Agreement (AVV), all of which are incorporated by reference. The Service is intended for business use only. It is not a consumer product.

CrunchJunkie is a marketing-reporting platform. It allows customers to connect advertising and analytics data sources, build reports, generate AI-powered summaries, monitor campaigns, and share branded reports with their clients. The specific features available depend on the subscription plan you have selected.

You must provide accurate, complete, and current information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly at hello@crunchjunkie.io of any unauthorised access or security incident. Each account may be used only by the organisation that registered it. Sharing login credentials with external parties or reselling access is not permitted.

4.1 Plans are offered on monthly or annual terms, billed in advance in Euros (EUR). All prices are net and exclude VAT; applicable VAT is added at checkout where required by law. 4.2 Payment is processed by Stripe, Inc. By subscribing you agree to Stripe's terms. We do not store full payment-card data. 4.3 Subscriptions renew automatically at the end of each term at the then-current price unless cancelled before the renewal date. 4.4 Price changes. We may adjust our prices — including, in particular, to reflect changes in our costs of providing the Service (for example, changes in the fees charged by the third-party AI model and data providers the Service relies on, hosting and infrastructure costs, or applicable taxes, duties and levies), and to correct pricing that was set in error or that no longer covers the cost of delivering a plan or add-on. We will notify you of any price change by email and/or in-app notice at least 30 days before it takes effect. A price change never applies retroactively to a term you have already paid for: for annual plans it takes effect at your next renewal; for monthly plans, from the first billing cycle after the 30-day notice period. You may cancel your subscription at any time before the new price takes effect, in which case the new price will not be charged to you; if you do not cancel before the effective date, your continued use of the Service constitutes acceptance of the updated price. Nothing in this clause limits any mandatory statutory right you may have to object to a price change or to terminate. 4.5 Refunds. Every plan begins with a 14-day free trial, so you can evaluate the Service in full before any charge is made; cancelling before the trial ends means nothing is charged. After a paid period begins, refunds are not provided for unused portions of a subscription period, except as required by applicable mandatory law. If we discontinue the Service or substantially reduce core functionality during a paid term, we will provide a pro-rated refund. In addition, as a goodwill measure (and without creating any obligation in other cases), if you are charged in error or by an unintended renewal, contact us at hello@crunchjunkie.io within 14 days of the charge and we will work with you in good faith to put it right. 4.6 Overdue payments accrue statutory default interest under § 288 BGB.

You may not use the Service to: • Transmit spam, malware, phishing content, or other deceptive material. • Access accounts, data sources, or systems you are not authorised to access. • Reverse-engineer, decompile, disassemble, or create derivative works of any part of the Service. • Use automated means to scrape or extract data from the Service beyond normal API usage. • Resell, sublicence, or white-label the Service as your own product without our written consent. • Violate applicable laws or regulations, including data-protection laws. We reserve the right to suspend or terminate accounts that violate this policy without prior notice where necessary to protect the Service or other users.

AI features (report summaries, CrunchJunkie AI chat, anomaly analysis, and AI Visibility scans) can run in one of two ways: on an API key you connect from a third-party AI provider (Bring-Your-Own-Key), or on CrunchJunkie's Managed AI, where we run the calls on our own provider keys for a separate, metered fee (a monthly plan with an included allowance plus per-check overage). When you bring your own key, you remain solely responsible for: • Complying with your AI provider's terms of service. • All costs incurred on your AI provider account. • Ensuring you have the necessary rights to submit the data to your chosen AI provider. When you use Managed AI, CrunchJunkie engages the relevant AI providers as sub-processors (see the Privacy Policy) to deliver the feature on your behalf. AI-generated output is provided for informational purposes only. It does not constitute professional, financial, or legal advice. We make no representations about the accuracy, completeness, or fitness for a particular purpose of AI-generated content.

When you connect a third-party data source (e.g. Google Ads, Meta, LinkedIn), you grant us a limited, revocable licence to access, fetch, store, and display that data within the Service for your benefit. You represent that: • You have the lawful right to connect those data sources. • You have obtained any required consents from the data subjects whose data you import. • Your use of connected data complies with the terms of the originating platform. You retain full ownership of your client data and report content. We claim no ownership over it.

Customers on eligible paid plans may submit existing report templates for our team to rebuild inside CrunchJunkie ("migration service"). The number of included migrations depends on your plan (up to 5 reports for standard plans; up to 15 for higher-tier plans). This service is provided on a best-effort basis; typical turnaround is 5–10 business days. We may decline to rebuild templates containing unlicensed third-party assets.

In providing the Service, CrunchJunkie processes personal data on your behalf as a data processor within the meaning of Art. 4(8) GDPR. The Data Processing Agreement (Auftragsverarbeitungsvertrag, "AVV") at crunchjunkie.io/legal/dpa governs this processing and forms an integral part of these Terms for customers subject to GDPR. By accepting these Terms you also accept the AVV.

All software, designs, trademarks, and content comprising the Service are owned by Tiki-Taka Media GmbH or its licensors and protected by applicable intellectual-property law. These Terms do not transfer any IP rights to you. You retain ownership of all report content, client data, and branding materials you upload or create within the Service. You grant us a limited licence to store, process, and display your content solely for the purpose of providing the Service to you.

We target high availability but do not offer a guaranteed uptime SLA. We may modify, suspend, or discontinue features with reasonable advance notice. Scheduled maintenance is announced in advance where practicable. We will not reduce the core functionality of a paid plan during a paid billing period without offering a proportionate refund.

Each party agrees to keep the other's confidential information (including account data, pricing, business plans, and technical details disclosed during the relationship) strictly confidential and not to disclose it to third parties without prior written consent, except as required by law or as necessary to provide or receive the Service.

You grant CrunchJunkie the right to identify you as a customer and to display your name, logo, brand marks and a general description of your use of the Service on our website, in a public customer or agency directory, and in marketing and sales materials. This right covers your identity as a customer only — it does not permit us to disclose your confidential information, your clients' data, or the contents of your reports. You may opt out at any time by emailing hello@crunchjunkie.io, and we will remove the reference within a reasonable period. Where you opt in to a public listing (for example, an agency directory entry), you may edit or remove that listing yourself at any time.

CrunchJunkie operates an optional referral programme. You may share your personal referral link with others. Where a person who is a new CrunchJunkie customer (with no prior account) signs up using your link and converts to a paid subscription after their trial, you become eligible for a referral reward: one month of Managed AI "Lite" access (an allowance of 310 managed checks, a value of €25), applied automatically to your account and expiring 30 days after it is granted. The reward has no cash value and is non-transferable and non-refundable. A maximum of one reward is issued per referred customer. CrunchJunkie may withhold or reverse a reward where it reasonably suspects fraud or abuse (including self-referrals, duplicate or fake accounts, or the same payment instrument), or where the referred subscription is cancelled, charged back or refunded shortly after conversion. CrunchJunkie's determination of referral eligibility and conversion status is final, and CrunchJunkie may modify or discontinue the programme at any time.

To the maximum extent permitted by applicable law: 13.1 Our total liability for all claims arising from or related to these Terms shall not exceed the fees paid by you in the 12 months preceding the claim. 13.2 We are not liable for indirect, incidental, special, exemplary, or consequential damages, including loss of profits, loss of data, business interruption, or reputational harm, even if advised of the possibility. 13.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Your subscription continues for the paid term and renews as described in Section 4. Either party may terminate at the end of any term on 14 days' notice. We may terminate or suspend your access immediately if you breach these Terms, fail to pay fees, or if continued access poses a security or legal risk. Upon termination, you may request an export of your data within 30 days of the termination date. After 30 days we will delete your account data in accordance with our Privacy Policy and AVV.

These Terms are governed by German law, excluding conflict-of-law principles and the UN Convention on Contracts for the International Sale of Goods (CISG). The parties will attempt to resolve disputes amicably by written notice with a 14-day negotiation period. If unresolved, disputes shall be settled exclusively by the courts of Hamburg, Germany. Mandatory consumer-protection provisions applicable in the Customer's country of residence are unaffected.

We may update these Terms to reflect changes in the Service, applicable law, or our business. Material changes will be communicated by email or in-app notice at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance. If you disagree with updated Terms, you may terminate your subscription before they take effect and receive a pro-rated refund for the unused paid period.

• Severability: if any provision is found unenforceable, it will be modified to the minimum extent necessary; remaining provisions stay in force. • No waiver: failure to enforce any provision does not waive our right to enforce it in the future. • Entire agreement: these Terms, the Privacy Policy, and the AVV constitute the entire agreement between the parties and supersede all prior discussions. • Assignment: we may assign these Terms (e.g. in a merger or acquisition) with 30 days' notice. You may not assign your rights without our written consent.

Tiki-Taka Media GmbH Curschmannstraße 9, 20251 Hamburg, Germany hello@crunchjunkie.io crunchjunkie.io